Refund Policy
Our policy for refunds and cancellations
Refund Eligibility
We offer refunds within the first 14 days of your initial purchase, applicable only to first-time purchases of our paid plans.
Refund Request Process
To request a refund, please contact our support team at contact@usegoss.com with your account information and the reason for your request. Our team will review your request and respond within 5 business days.
Non-Refundable Items
Refunds are not available for:
- Renewals or subsequent billing cycles for any plan.
- Promotional or discounted purchases beyond the first 14 days.
Additional Terms
Refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
Goss
Avenida Paulista, 1636, Jardim Paulista, São Paulo, Brazil
Email: contact@usegoss.com
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